Strategy, Innovation, and Education
We identify value by interfacing with customers: we conduct qualitative ethnographic research to understand how people work, live, and play. Then, we translate this research into meaningful insights about human behavior, and leverage these insights to produce provocative new visions of the future. These visions become defensible: these become the "big rocks" upon which to base organizational change and new products and services.
Interaction, User Experience
& Visual Design
We work extraordinarily quickly to produce specifications, interactive simulations, and functioning software. We optimize for engaging usability, but we never sacrifice craft or beauty. We customize deliverables to our development teams and quickly operationalize our product and service visions into existing development cycles. We work to ship code that matches what's been designed.
We teach a repeatable process that helps organizations inform and set design strategy. This process, and our educational approach, are all focused on managing the complexity that comes with technological advancement—the advancement that now shapes our organizations, our service offerings, and the products that we build and use. Our approach shapes practitioners who are able to immediately begin to deliver the value of both design thinking and design doing.
We generate strategic value through non-traditional ways of thinking, bring that value to life through beautiful and functional design, and teach organizations to harness the power of their own corporate creativity. We achieve this by identifying insights about behavior, shaping new products and services by design, and spreading knowledge of our process through formal training and coursework.