“Getting out of the building” in the era of uncertainty: Open-source ethnographic research

The coronavirus is making us rethink a great many things. Among them, the new normal of work in a world where physical proximity is dangerous. One experiment this forces for designers is, ‘what does this do to ethnography?’
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Recent Posts

March 12, 2020 climate change | research

“Getting out of the building” in the era of uncertainty: Taking the train

Preliminary note: I wrote this article in early March. The coronavirus has since made the world a very different place. Read more...

March 3, 2020 service design | systems

Journalism Says It’s a Service, But It Doesn’t Think Like One

Last fall I was part of a gathering for solutions journalists with journalists from around the country and world who focus on stories about problem-solving. The term “solutions journalism” sounds positive, but this form of journalism isn’t focused on feel-good stories or “fluff” pieces. Read more...